Reader's response 2nd draft
In the article of Lee (2015), Lee reported that he believes the world’s most profitable system is Hong Kong Mass Transit Railway Corporation (MTRC). Lee (2017) complemented that Hong Kong passengers rarely experience train delay even during peak hours. It was cited that a small percentage of 0.1% Hong Kong passengers encounter train delay as compared to Singapore which stands at 4%. The high train frequency has helped to manage the crowd and provide a smoother transport experience. Investments of over HK$6 billion have been made on high maintenance, renewal and service improvements which kept the system operating efficiently together. The preserving, restoration and service enhancement on train system takes up about a third of MTRC's funds. Lastly, the system is being controlled by an Operation Control Centre to prevent any shortcomings and reacting to downtime efficiently with the use of the black “incident box”. Based on the statistics presented, MTRC has invested a huge amount...